Deposits and payments

A 25% deposit is required to secure your booking. The deposit forms part of the total booking fee and is not an additional charge. The remaining balance must be paid no later than 7 days before care begins. For bookings made less than 7 days before the start date, full payment is required before care begins. Staged payments may be available for longer bookings by prior arrangement.

Cancellations

If you cancel your booking more than 14 days before the scheduled start date, your deposit will be refunded in full. For cancellations made within 14 days of the scheduled start date, the deposit is normally non-refundable. Any additional payments made in advance will be refunded when a booking is cancelled. Please contact me as soon as possible if you need to cancel your booking.

Changes to or shortening a booking

If you need to change your booking dates or return home earlier than planned, please contact me as soon as possible. If you shorten your booking, the cost of the original booking will not automatically be reduced. Any changes to the amount payable will be discussed with you.