Privacy Policy

Last updated: October 2026

Who I am

Sirius Instinct is a dog-care business providing personalised care in clients' homes.

I am responsible for the personal information collected and used in connection with Sirius Instinct.

Contact: hello@siriusinstinct.com

What information I collect

Depending on your enquiry or booking, I may collect:

  • Your name and contact details.

  • Your address and booking dates.

  • Information about your dog, including their routines, behaviour, health needs and care requirements.

  • Messages and other information you choose to share when discussing your enquiry or booking.

  • Payment and transaction records relating to the services you purchase.

How I use your information

I use your information to:

  • Respond to enquiries and discuss your dog's needs.

  • Arrange, manage and provide bookings.

  • Keep relevant care instructions and booking records.

  • Communicate with you about your booking.

  • Process payments and maintain financial records.

  • Meet applicable legal and accounting obligations.

I use personal information where there is an appropriate legal basis for doing so, such as fulfilling a contract, taking steps towards a booking, meeting legal obligations or pursuing legitimate business interests where appropriate.

How your information is stored and shared

Your information may be stored using the email, website, record-keeping and payment services I use to run Sirius Instinct.

I do not sell your personal information. I may share information with service providers where necessary to operate my business, process payments or provide services, and where required by law.

How long I keep your information

I retain client information for business administration, booking records and legal or accounting purposes. How long information is retained depends on the type of record and the reason it is held.

I aim to retain personal information only for as long as it is needed for these purposes.

Your rights

Under data protection law, you may have the right to:

  • Request access to the personal information I hold about you.

  • Ask me to correct inaccurate information.

  • Request deletion of your information where applicable.

  • Ask me to restrict or object to certain uses of your information.

  • Request a copy of information in a portable format where applicable.

These rights depend on the circumstances and may be subject to legal exceptions.

To exercise your rights, contact me at hello@siriusinstinct.com.

Complaints

If you have concerns about how I use your personal information, please contact me so I can try to resolve them.

You can also complain to the Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/.

Changes to this policy

This policy may be updated when my business practices or legal requirements change. The latest version will be available on my website.